QueenVIP Terms & Conditions —
Written Clearly and Transparently

By using QueenVIP's services (hereinafter referred to as "we", "the platform", or "the site"), you confirm that you have read and agreed to these Terms & Conditions in full. These terms take effect from the moment you access the site.

Queenvip is an online gaming platform operating under an international license. We are committed to providing a fair, secure, and responsible gaming environment.

These terms are provided in your language (English) because we want you to give informed consent — not just click through.

Each individual may register only one account. If multiple accounts are found to belong to the same person, all accounts will be closed and all balances may be forfeited.

• All information provided during registration must be accurate and truthful.
• You may be asked to submit identity documents for verification at any time.
• It is the member's responsibility to keep their account login credentials confidential.
• Using another person's account or allowing others to use your account is strictly prohibited.
• Accounts created with false information will be suspended or permanently closed.

Queenvip reserves the right to suspend any account at any time and without prior notice, particularly where irregularities or fraudulent activity are suspected.

Queenvip currently supports deposits and withdrawals via bKash, Nagad, and Rocket. Payment methods are subject to change — for the latest information, Payment Page here.

• Minimum deposit: ৳200 (may vary by payment method).
• Minimum withdrawal: ৳500.
• Maximum daily withdrawal: ৳5,00,000 (higher limits may apply based on VIP tier).
• Withdrawal requests are typically processed within 1–24 hours.
• The mobile number used for deposits and withdrawals must be the same.

For any payment issue, contact live chat within 24 hours. It's advisable to keep your transaction ID on hand.

All bonus offers at queenvip come with their own terms. By claiming a bonus, you agree to the specific conditions of that offer.

• Wagering Requirement: A specified wagering amount must be met before a bonus can be withdrawn (typically 5x–10x).
• Validity: Each bonus has a set expiry date — any unused bonus will be forfeited once it expires.
• Maximum Bet Limit: While a bonus is active, the maximum bet per wager is ৳500.
• Game Restrictions: Some games may not count toward bonus wagering requirements.
• Multiple bonuses cannot be used simultaneously unless explicitly stated in the offer.
• If bonus abuse (arbitrage or fraudulent activity) is detected, the bonus and any associated winnings will be forfeited.

All games on queenvip use internationally certified RNG (Random Number Generator) technology. Game outcomes are entirely random and are never predetermined in any way.

• The RTP (Return to Player) rate for each game is published on the respective provider's website.
• Bets cancelled due to technical errors will be refunded.
• Any losses resulting from a lost internet connection are the member's responsibility.
• Bets cannot be changed once a live Sports Betting match is in progress.
• If a match result is found to have been manipulated, all bets placed on that match will be voided.

Queenvip is deeply committed to responsible gaming. We believe gaming should be a source of entertainment — not a solution to financial problems.

• Members can set deposit limits, betting limits, or enable self-exclusion at any time.
• If signs of problematic gaming are observed, we advise the member to seek help.
• If anyone under the age of 18 holds an account, please notify us immediately.

For more details, visit our Responsible Gaming Page here.

The following activities are strictly prohibited. Engaging in any of them will result in permanent account closure and forfeiture of all balances:

• Creating or operating multiple accounts.
• Bonus abuse or bonus arbitrage.
• Using stolen or unauthorized payment methods.
• Attempting to hack or gain unauthorized access to another member's account.
• Playing games using software bots or automated tools.
• Using the platform for money laundering or any other financial crime.
• Attempting to manipulate or influence game outcomes.

Protecting your personal data is our priority. queenvip uses 256-bit SSL encryption to keep all data secure.

• Your information is never sold to third parties.
• Member information is never shared with authorities except where required by law.
• For details on our use of cookies and analytics, see our Privacy Policy Yes.

Queenvip strives to deliver the highest quality service; however, some issues may arise that are beyond our control.

• We are not responsible for game interruptions caused by internet connectivity issues.
• We are not directly liable for issues caused by third-party payment systems, but we will assist in resolving them.
• In the event of a software error on the game provider's end, the relevant provider's policy will apply.

For any disputes or complaints, please contact our support team first. Most issues are resolved within 24 hours.

• Contact us directly via live chat — it's the fastest way to get help.
• You can reach us by email at: support@queenvip.ws.
• A formal response will be issued within 72 hours of a complaint being submitted.
• If a satisfactory resolution cannot be reached between both parties, a neutral third-party mediator will be engaged.

Queenvip reserves the right to update these Terms & Conditions at any time. Members will be notified of major changes via email or on-site notification in advance.

• At least 7 days' notice will be given before any changes take effect.
• If you do not agree to the updated terms, you may close your account and withdraw your balance.
• Continued use of the site after any changes have been made will be considered acceptance of the updated terms.

Last Updated: 1 July 2026. Where both an English and Bengali version of these terms exist, the English version shall take precedence for members in Bangladesh.